AutoMind aims for highest standard in collision repair
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I was rear ended in my new car and, after getting through ICBC that morning I was able to have my car evaluated at auto industry within 2 hours and repaired starting 4 days later. Everything was so clear, so easy, so well done that I was very pleasantly surprised at how it all worked out. My car was returned in new car condition on time and without one hitch.
Had a great experience with AutoMind! They were very personable and willing to help. They were thorough and open about their process, walking me through every step.
I actually just wanted to take this opportunity to share some very positive feedback that I hope would make it's way to your Corporate Office because I feel the person whom I've dealt with also deserves the recognition! So allow me to share my story… When I had an issue with my car (i.e. Grille had to be replaced due to some damages caused by rock chips) ICBC told me go and look at their list of accredited Auto Body shops in their website so I went ahead and looked and saw that there was a wide list indeed. But being wary of big corporations that usually end up treating me like any other transaction, I did my homework and tried to look for one that had good reviews and feedback from other people on Google based on their own experiences and therefore ended up signing up with AutoMind and boy was it one of the best decisions I've ever made! When I called to set up the appointment with Carol Sanford (who became my Service Advisor throughout the entire experience) I immediately got the sense that the service was going to be different and true enough what happened next went way above and beyond my expectations! 'Cause by the time the work was done and after the grille had already been replaced (which in itself went very smoothly and efficiently), when I pointed out what appeared to be a cosmetic defect with the new grille that they had replaced it with, Carol immediately set things in motion to have yet another grille shipped to replace the supposedly "new" one that Audi ended up sending over. Throughout the journey, Carol was an exceptional Service Advisor and was such a pleasure to work with! Not only was she very courteous and friendly but she also treated me with a lot of respect and acted with a lot of professionalism and integrity (i.e. when she said "she treats customers the way she herself would like to be treated" she really meant it and followed through on her word!) Working for the Customer Service industry myself, I'm a big believer in company culture and often wondered at times whether the overall goodness in an organization is brought about by the culture the company creates for itself or whether it's because of the individuals that work for them that enact those values each and every day… well, this is one clear example of both! Overall, I would highly recommend AutoMind for any Auto Body Repair shop your car may need! And if you're ever in Abbotsford, look for Carol as you'll soon find there's no other business partner you'd rather work with if you would like to be treated like a VIP!
I am a regular customer of Automind Collision. New team member Sam Sandhu has a great sense of humour and provided excellent customer service care. When I got my Mazda 3 back, I felt like I was driving a brand new car. Automind Collision always provides excellent customer service that is why I keep on coming back.
I usually don't leave any feedback, but this time, I just wanted to thank Automind collision staff members for going through with my car. I would 100% DEFINITELY recommend Automind collision to my friends when they get a car accident.
Just wanted to take a second to let you guys know how awesome your service was. Teresa was super easy to work with and helped accompany my busy schedule. Was able to drop my truck off first thing in the morning and was finished faster then expected. Dropping my truck off at my house was greatly appreciated, especially looking good after a complementary detail. You guys know how to run a business. Thank you.
Over all I want to say a big thanks for the work that was done on my Jeep and how nice everyone was. I can tell that you and your team take pride in what you do. I have nothing but good things to say about you, and will no doubt be back and send friends and family your way as well
My girlfriend said her car was fixed quickly and the finished results were beyond her expectations. The staff were efficient and friendly and explained everything to her clearly. Because of the great service at AutoMind, my girlfriend is very happy. So i'm very happy too.
I just took my car into the shop to get some work on the side rear panel. The whole process was simple and stress free thanks to your staff. They took such good care of my vehicle. You totally exceeded my expectations and I will definitely recommend your shop to friends and family.
Hey there Patrick. I couldn't be more happy with the services you guys offered and the job well done. I am so happy with you guys I will definitely recommend you to all my family and friends. You guys stand out for sure :) thanks again for making my experience as smooth as possible !
From the get-go of talking on the phone, the follow-up for looking over & estimate, to the finish. Wonderful! Glad you're an honest company & stand behind your work. I won't hesitate to recommend you when any of our friends & relatives need some auto body repair.
Eric took care of us and our car. He explained everything to us... He kept in touch... Updated us on what was going on... Eric went out of his way from me. Thank you Eric for making my life easier. Bill and I will highly recommend AutoMind to family and friends.
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Welcome to AutoMind Collision
At AutoMind, our Open Up way of life is a transformation in auto body repair expectations. We are committed to delivering a comfortable, trustworthy and inspirational experience unrivaled in the auto repair industry. Take solace in our Auto Repair Guaranteed Completion Date. Experience our advanced and organized atmosphere.
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